Company Roster
Amy Machado - Prettyman
Chief Executive Officer
Amy has over 20 years of healthcare management experience with extensive knowledge and understanding of physician relations, recruitment, practice management, managed health care and independent medical management consulting.
Amy has a strong operational comprehension of Independent Physician Association's (IPA) operations, Health Plan contracting, CAHPS, STARs, HEDIS, RAF, marketing, provider relations and development, member service, and provider contracting.
Amy continues to further her knowledge and expertise in Medicare policies, procedures and regulatory requirements; updating KOVA's policies and procedures yearly to fulfill all governing requirements necessary through CMS/Medicare and along with all fiduciary responsibilities for required financial audits by our contracted health plans and DMHC.
Amy brings strong leadership skills with problem solving of critical rolls and development to KOVA and her team.
​
Click for eMail
Jenna Linkes
Chief Operations Officer
Jenna has over 10 years of experience in the medical industry with extensive knowledge in practice management, managed health care and Independent Physician Association's (IPA).
Jenna's wide range of experience in provider relations, HEDIS, RAF, coding, medical billing, provider/facility contracting, and human resources, has earned her top acknowledgment throughout the medical community and the providers she works with.
Jenna's attention to detail along with her vast understanding of our everyday changing managed care industry; leads our team with strong processes and leadership for continued success.
She is passionate about building and strengthening KOVA's relationships with our team, providers, health plans and all those who come into contract with her. Her leadership and knowledge of the IPA’s practices are a great value to our team, providers and members.
​​​
Click for eMail
Tori Schreiber
Credentialing Specialist
Tori is KOVA’s Credentialing Specialist with 6 years of experience in the medical manage care industry and has become one of KOVA’s raising stars. Tori handles all KOVA’s contracting, credentialing and recredentialing for new provider groups, organizations, and facilities throughout the Central Valley, Madera, Kings and Kern counties. Tori’s review of processes and attention to detail have allowed our providers to streamline into our network of managed care providers allowing for continuity of care to our members; all while maintaining the NQCA, Joint Commission and Medicare guidelines required. Tori enjoys her workday is never the same as the day prior and loves the challenge of new opportunities
Laura Gallardo
Patient Liaison / Claims Management
Laura has more than ten years of experience in the health care field ranging from administrative duties, medical billing, and customer service. Currently Laura serves as KOVA’s patient care liaison managing and resolving issues between the health plan, provider offices and patients
regarding medical care, authorizations, billing, and provider disputes. Laura works diligently to assure members are given the propriate, high quality and accurate services regarding their health care.
Senait Amanuel
UM Case Manager
Senait is a dedicated Licensed Vocational Nurse (LVN) and Utilization Management (UM) Case Manager with a wealth of experience in various healthcare settings. Her expertise extends across home care, hospitals, hospice, and skilled nursing facilities (SNF), allowing her to provide comprehensive and compassionate care to patients in need. With a strong background in case management, Senait excels in coordinating care plans, advocating for patients, and ensuring optimal outcomes. She is committed to upholding high standards of patient care and assisting others to effectively navigate complex healthcare systems.
Gloria Baca
UM Coordinator - Quality Improvement Specialist
Gloria is a Utilization Management (UM) Coordinator with a solid background in medical social work and healthcare such as Home Care, Hospitals, Hospice, and skilled nursing facilities(SNF), which allows her to provide comprehensive and quality care to patients. Her background in Case Management allows Gloria to excel i. Coordinating patient care plans and advocating for patients. Gloria is dedicated to providing excellent patient care and navigates through all effective healthcare processes.