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Amy has over 24 years of healthcare management experience with extensive experience in physician relations, recruitment, practice management, managed health care and independent medical management consulting. Amy has a strong working knowledge of Independent Medical Groups (IPA) operations, marketing, provider relations and development, member service, marketing, contracting and UM policies and procedures, .
Amy brings strong leadership skills with problem solving of critical rolls and development to KOVA and her team.
After 10 years in practice management, Jenna came on board with an extensive knowledge of provider relations, human resources, and OSHA compliance.
She gives our providers and our team her personalized attention, is always available, personable and professional. She is passionate about building and strengthening the KOVA relationships. Her impeccable organizational; skills and knowledge of the IPA’s processes are a great value to our team.
Julie has more than fifteen years of experience in the health care field ranging from administrative duties, revenue cycling, employee management, provider relations and customer service. Currently Julie serve as KOVA’s patient care liaison managing and resolving issues between the health plan, provider offices and patients regarding medical care, authorizations, billing and provider disputes. Julie works diligently to assure members are given the propriate, high quality and accurate services regarding their health care.
Nick is a dynamic healthcare professional committed not only to his family but also to the delivery of high-quality patient-centered care for KOVA members. His experience in working with various clinical settings with patients, physicians, caregivers, and administrators to garner data and build support for process and systems improvements. Coupled with his 20 plus years in customers service makes him a great asset for KOVA and its members.
Patti is a health care professional with extensive experience as a Respiratory Clinician, Health Educator and Quality Improvement Specialist. She earned her AS Degree in Respiratory Therapy and subsequently a Case Management Certification. Her compassion for her patients directed her from hospitalized patients to outpatient education and then into Disease Management and Quality Assurance. This was in an effort to help patient/members achieve the highest de-gree of health and perceived quality of living.
Alissa Salvatore is a full time student at Gurnick Academy of Medical Arts and full time nurse at KOVA Healthcare. She enjoys the challenge that Inpatient Utilization Management presents with its requirement of critical thinking skills and clinical knowledge. Alissa relies on her 4+ years of experience in a variety of fields including, but not limited to: skilled nursing, memory care, hospice, post-surgical patients, nutritional/diet counseling, correctional healthcare, pediatric/adolescent care, and mental health nursing to provide the utmost and timely care to all of Kova’s members.
Richard is responsible for the full range of provider services and service interactions within KOVA’s managed groups, including but not limited to contracting new providers, directing and implementing strategies relating to the development and management of a provider network, build and nurture positive relationships between the health plans, providers (physician, hospital, ancillary, etc.), and practice managers.